Director of Sales & Customer Relationship Mgmt

Company: Integra Technologies.
Location: Wichita
Posted on: February 16, 2026

Job Description:

Job Description Job Description JOB DESCRIPTION Page Break Job Title: Director of Sales & Customer Relationship Management FLSA Status: Exempt Job Code: 11512 Date Created: 7/18/2018 Reports To: General Manager Date Revised: 12/3/2025 Department Name : 21 – Sales Date Reviewed: 12/3/2025 Location: Wichita POSITION SUMMARY Lead, direct, plan and implement policies for the Sales and Customer Relationship Management (CRM) Departments at the Integra Wichita, Kansas location. Work cross-functionally with Configuration Management, Production Control, Operations, and Engineering. Administer and innovate programs and policies in support of the overall business plan and the strategic direction of the organization in support of its goals; ensuring development, continuous improvement and delivery of stellar sales, program management and customer service. Oversee the quality and effectiveness of assigned areas by providing vision and strategic leadership, evaluating performance of team members, allocating resources, participating in strategic management of the organization and promoting a quality customer service environment. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE Develop and execute marketing, sales, business development plans, and programs, both short and long-term, to ensure profitability growth and expansion of company services. Ensure the sales plan exhibits year-over-year growth. Cultivate strategy and implementation to develop new customers focused on Low-Volume High-Mix (LVHM) semiconductor manufacturing services (military, aerospace, space, medical, and low volume semi/auto/commercial/foundry/OSAT type customers). Examine performance requirements, delivery schedules, and resource costs to ensure completeness and accuracy of sales bids/quotes. Advise other departments of contractual rights and obligations. Confer with Engineering and Operations to ensure proper implantation of service contracts. Establish, monitor, and communicate marketing and sales goals to ensure share of market and profitability of services. Strategically lead and develop teams to enhance performance by setting clear accountable performance measures, implementing and maintaining best practices, driving service levels and supporting team members. Maintain knowledge of industry trends and ensure consistent administration of policies, procedures, and programs, while aligning with organizational goals and remaining in compliance with professional standards. Develop and maintain the CRM Department as the first point of contact for all customers with questions, issues, or concerns on all booked orders. Require the CRM team establish and maintain a solid positive working relationship with all customers. Develop and maintain the CRM Team as the major driver of Integra being a customer focused organization. Ensure that the team drives all other departments to meet and exceed Service Level Agreement (SLA) documents. Develop and maintain cross-training for CRM and Program Management and ensure that there is no single point of failure. Develop and maintain a continual improvement mindset in both CRM and Program Management. Drive and maintain a culture of accountability at all levels of the company, in particular CRM and Program Management team members as well as peers on the Executive Staff Team. Define data reporting requirements that measure key internal metrics that directly correlate to quoting, conversion, scheduling, on time delivery and customer satisfaction. Promote and implement initiatives in support of industry leading benchmarks for measuring exceptional customer service and customer retention factors. Develop short-term and long-term objectives, goals and strategies that raise and maintain customer service factors, customer retention and customer revenue. Drive the optimal use of provided tools and technologies for value-added data collection. Prepare improvement plans in response to customer dissatisfaction and/or Integra missing Corporate goals. Proactively address issues and concerns ensuring that root cause analysis is effectively and consistently utilized. Oversee various activities to include customer meetings, escalations, and related customer relationship management activities. Ensure continuous improvement of the efficiency and effectiveness of each team by assessing processes and procedures, as well as team members. Hire and supervise direct reports, providing guidance on day-to-day tasks, training, time management, employee evaluations and performance management. Ensure that direct reports adhere to policies, procedures roles and regulations. Flexibility to perform other duties as assigned. JOB REQUIREMENTS INCLUDE Education: Bachelor’s Degree in Business or related field required. Experience: Minimum of 5 years’ experience in semiconductor or other relevant industry required. Minimum of 5 years of leadership/management experience strongly preferred. Travel: Flexibility to travel on customer visits and other Integra/Micross sites as needed. Knowledge/Skills: Must be highly organized and motivated, goal and people oriented, and be able to operate independently and make decisions with minimal supervision. Strong leadership qualities with ability to motivate and influence and inspire others, both in person and remotely. Must possess the ability to: define problems or issues, collect data, establish facts and draw valid conclusions, and use information to provide recommendations and/or determine next steps. remain flexible, dependent on the needs of the customers as well as team members, in order to meet deadlines as well as expectations. effectively and proficiently utilize Microsoft Office applications and other computer products and programs. interpret an extensive variety of technical instructions in written, oral, diagram, or schedule form and deal with several abstract and concrete variables. adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation. effectively communicate with internal and external customers, both verbally and in writing, while maintaining and fostering collaborative, productive and trusting relationships throughout the organization. collaboratively address and deescalate issues when they arise. travel as needed to other Integra Technologies sites, Micross sites, as well as customer sites. Must demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times as well as the ability to foster a collaborative working environment. SUPERVISORY RESPONSIBILITIES Total Number of Employees Directly Supervising: _ 11_ Number of Subordinate Supervisors Reporting to Position: _ 1_ This job description is intended to describe the general nature and level of work being performed. This is not intended to be an all-inclusive list of responsibilities, duties, skills required of employees so classified. In addition, this is not an employment contract and should not be construed or interpreted as creating an implied or expressed guarantee of continued employment. The employment relationship at Integra Technologies Inc is by mutual consent (Employment at Will). I have read the job description, as well as the physical requirements below, and understand the expectations. By signing below, I acknowledge that I am able to perform the essential functions and meet the minimum requirements. EMPLOYEE________________________________________Date ____________ PHYSICAL REQUIREMENTS INCLUDE In an average workday, employee must (check one frequency for each task): Task None Occasional Frequent Constant Stand ? ? ? ? Walk ? ? ? ? Sit ? ? ? ? Bend/stoop ? ? ? ? Climb ? ? ? ? Reach above shoulders ? ? ? ? Squat/crouch/kneel ? ? ? ? Push/pull ? ? ? ? Lift ? ? ? ? Usual amount ? ? 11-25 lbs ? 26-50 lbs ? 51 lbs Carry ? ? ? ? Usual amount ? ? 11-25 lbs ? 26-50 lbs ?51 lbs Employee must use hands for repetitive action such as (please check all): Task Right Hand Left Hand Simple grasping ? Yes ? No ? Yes ? No Firm grasping ? Yes ? No ? Yes ? No Fine manipulation ? Yes ? No ? Yes ? No WORKING CONDITIONS INCLUDE In an average workday, employee is exposed to (check one frequency for each task): Task None Occasional Frequent Constant General shop conditions ? ? ? ? General office environment ? ? ? ? Humid, extreme hot/cold temps (non-weather) ? ? ? ? Outdoor weather conditions ? ? ? ? Fumes or airborne particles ? ? ? ? Fluorescent lights ? ? ? ? Moving, mechanical parts ? ? ? ? Toxic chemicals ? ? ? ? Loud noise intensity levels ? ? ? ? Risk of electrical shock ? ? ? ? Travel for job ? ? ? ?

Keywords: Integra Technologies., Enid , Director of Sales & Customer Relationship Mgmt, Sales , Wichita, Oklahoma