Part-Time Customer Service Representative
Company: City of Enid, OK
Posted on: November 18, 2022
POSITION TITLE: Part time Customer Representative DEPARTMENT:
POSITION CODE: PT514 FLSA STATUS: Non-Exempt
POSITION REPORTS TO: Utility Services Manager
POSITIONS SUPERVISED: None
BLS COMPARABLE: 43-4051.02, Customer Service Representatives,
43-3011, Bill & Account Collectors
Leadership: Provides co-worker leadership to others through
motivation, team building,
and providing feedback.
CONDITIONS OF EMPLOYMENT:
- Subject to post offer, pre-employment drug screen.
- Subject to a pre-employment criminal background check.
- Keyboarding speed of 40 wpm.
- Intermediate in Excel and Word.
- English proficiency.
POSITION PURPOSE: Assist in ensuring the financial integrity of the
City finances by providing precise, orderly, and efficient customer
service and clerical support.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Access computerized information to answer questions of
ordinances, policies, rates, high bills, delinquencies, and other
- Terminate, start, or transfer water service for customers, and
process work orders for collections.
- Correct and adjust bills as needed. Generate and process
penalties on accounts not paid by due date.
- Arrange for customers to pay delinquent bills, and process work
orders to shut off delinquent accounts.
- Resolve customers' service or billing complaints.
- Utilize a collection module to produce a report of accounts to
be forwarded to a Collection Agency.
- Maintain automatic drafting (ACH) entry and review the ACH
report produced by the City Clerk when the batch is processed to
- Produce work orders for contractors for new construction or
irrigation meters; obtain a plot plan from the code department;
send work orders and plot plan to the Water Department for
installation of new meters.
- Keep records of customer interactions and transactions,
recording details of inquiries, complaints, and comments, as well
as actions taken.
- Check figures, postings, and documents for correct entry,
mathematical accuracy, and proper codes.
- Operate 10-key calculators, typewriters, and copy machines to
perform calculations and produce documents.
- Operate computers programmed with accounting software to
record, store, and analyze information.
- Debit, credit, and total accounts on computer spreadsheets and
databases, using specialized accounting software.
- Comply with city ordinances, policies, procedures, and
- Provide assistance to other departments as needed.
- Perform other duties as required.
- The Utility Services division runs smoothly and
- Data entry is completed accurately and in a timely manner.
- Excellent customer service is provided to City personnel and
patrons, including ability to handle difficult customers in a
pleasant and professional manner.
- Effective working relations exist with City personnel.
- New employees are well trained and assisted. Management is
- Employee understands and adheres to applicable safety
- The City's professional reputation is maintained.
EDUCATION/EXPERIENCE: One year certificate from college or
technical school; or one year related experience and/or training;
or equivalent combination of education and experience.
CERTIFICATES/LICENSES: Additional related training preferred.
REQUIRED KNOWLEDGE: Clerical - Knowledge of administrative and
clerical procedures and systems such as word processing, managing
files and records, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and
processes for providing customer and personal services.
Computers - Proficient personal computer skills including
electronic mail, record-keeping, routine database activity to
include data entry in spreadsheets, record tracking applications,
word processing, spreadsheet, graphics, etc.
English Language - Knowledge of the structure and content of the
English language including the meaning and spelling of words, rules
of composition, and grammar.
SKILLS/ABILITIES: Ability to communicate effectively with difficult
Prioritize and organize assignments.
Work independently and take initiative.
Handle multiple tasks simultaneously.
Accurate and attentive to detail.
Strong public relations abilities.
Strong typing and computer application skills.
Ability to assist and support others.
Able to operate telephone, PC, copier, and other basic business
PHYSICAL & MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
FINGER DEXTERITY: Manual dexterity sufficient to reach and handle
VISUAL ABILITIES: Normal vision, with or without corrective
PHYSICAL STRENGTH: Exerts up to 10 lbs. of force occasionally.
(Almost all office jobs.) Sedentary physical activity performing
non-strenuous daily activities of an administrative nature.
Extensive sitting. Frequent use of arms, hands, and fingers to
reach, handle, touch, and feel. Extensive use of phone.
LANGUAGE/COMPREHENSION: Ability to read and interpret documents
such as safety rules, operating and maintenance instructions, and
procedure manuals. Ability to speak effectively with customers.
REASONING ABILITY: Ability to apply common sense understanding to
carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
MATHEMATICS ABILITY: Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rates, ratio, and percent and to draw
and interpret bar graphs.
WORK SCHEDULE/HOURS: Part Time-12:00 p.m. - 5:00 p.m. not to exceed
28 hours per week, Tuesday, Monday through Friday, or as needed by
Other-Variable lunch period and breaks in coordination with other
WORK CONDITIONS: Well-lighted, heated and/or air-conditioned indoor
office setting with adequate ventilation.
Noise level: Moderate noise (examples: business office with
computers and printers, light traffic).
Other work conditions: None.
4-6 years related work experience.
7+ years related work experience.
Completion of business coursework.
Associate's degree or equivalent in related field.
Intermediate Word and Excel test scores.
Advanced Word and Excel test scores.
Proficiency w/ systems, including computer programs.
Advanced w/ systems, including computer programs.
Working knowledge of city ordinances pertaining to utilities.
Advanced knowledge of city ordinances pertaining to utilities.
Knowledge of safety as applies to job.
Ability to perform duties of Utility Services Technician for a
Class D Water License.
Valid CPR certification.
Job descriptions assist organizations in ensuring that the hiring
process is fairly administered and that qualified employees are
All descriptions have been reviewed to ensure that only essential
functions and basic duties have been included. Peripheral tasks,
only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined
to be the minimal standards required to successfully perform the
positions. In no instance, however, should the duties,
responsibilities, and requirements delineated be interpreted as all
inclusive. Additional functions and requirements may be assigned by
supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is
possible that requirements may be modified to reasonably
accommodate disabled individuals. However, no accommodations will
be made which may pose serious health or safety risks to the
employee or others or which impose undue hardships on the
I have reviewed this job description and I can perform the
essential functions of this position, with or without, reasonable
accommodations. I have also received or have been offered a copy of
this job description.
Printed Name__________________________ Date ___/____/____
Keywords: City of Enid, OK, Enid , Part-Time Customer Service Representative, Other , Enid, Oklahoma
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