Professional Services and Escalation Engineer I
Company: Pileus Technologies LLC
Location: Wichita
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Job Title: Professional Services
and Escalation Engineer I Location: Wichita, Kansas Job Type:
Full-time Company Description: Pileus Technologies, LLC is a
leading technology company that specializes in providing
cutting-edge IT solutions for clients in various industries. We are
dedicated to delivering high-quality products and services to help
our customers achieve their goals and drive business success.
Position Overview: We are seeking a talented Professional Services
and Escalation Engineer I to join our dynamic team. The successful
candidate will be responsible for managing and executing technical
projects, providing technical support to customers, and handling
escalated issues to ensure timely resolution. This role requires a
strong technical background, excellent problem-solving skills, and
the ability to work effectively in a fast-paced environment. Key
Responsibilities: - Manage and lead technical projects from
initiation to completion, ensuring deliverables are met within the
specified timeline and budget. - Provide technical support to
customers by troubleshooting and resolving complex issues related
to our products and services. - Act as the primary point of contact
for escalated issues, working closely with internal teams and
customers to identify root causes and implement effective
solutions. - Collaborate with cross-functional teams to address
customer requirements, provide feedback on product improvements,
and ensure customer satisfaction. - Develop and maintain technical
documentation, training materials, and best practices to support
internal teams and customers. - Stay current on industry trends,
technologies, and best practices to drive innovation and continuous
improvement in our products and services. Qualifications: -
Bachelor's degree in Computer Science, Engineering, or a related
field. - 2 years of experience in project management, technical
support, or a similar role. - Strong technical background in
networking, systems administration, or software development. -
Excellent problem-solving skills and the ability to think
creatively to devise innovative solutions. - Exceptional
communication skills, both verbal and written, with the ability to
effectively collaborate with team members and customers. - Proven
ability to work independently and handle multiple priorities in a
fast-paced environment. If you are a motivated and talented
individual with a passion for technology and a desire to drive
business success, we encourage you to apply for the Project and
Escalation Engineer I position at Pileus Technologies, LLC. Join
our team and be part of a company that values innovation,
collaboration, and excellence.
Keywords: Pileus Technologies LLC, Enid , Professional Services and Escalation Engineer I, IT / Software / Systems , Wichita, Oklahoma
