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Technical Support Representative

Company: Groendyke Transport
Location: Enid
Posted on: December 4, 2019

Job Description:

Anyone can offer a truck-driving job.?Groendyke Transport offers careers that unlock unlimited potential.SummaryThis position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.Description

  • Answer and respond to internal customers? calls and emails regarding packaged and specialized software, office automation, and hardware.
  • Resolve minor problems or provide immediate end-user training with the goal of reducing programmer?s time to handle these situations.
  • Communicate, escalate, and prioritize problems that cannot be resolved in a timely fashion.
  • Track all problems after hand-off, including the user call back to confirm the problem is resolved.
  • Log all problems and their resolution in a database that can be queried by tech support to solve similar problems.
  • Build and load PCs as necessary to support the users.
  • Administration of Telco equipment
  • Set up user accounts on various systems, including being knowledgeable of the security requirements.
  • Stay current on in-house developed or specialized software and all changes and new releases of the software used within the organization.
  • Work well with technical staff and end-users.
  • Test and clean equipment
  • Test new software.
  • Perform daily program completion verification.
  • Perform other duties as assigned.
  • Regular sustained attendance.Additional Job DescriptionEducation and Experience Requirements
    • May require an associate?s degree or related technical training and 0-2 year?s experience.
    • Dependable and punctual.
    • Work in an environment with many interruptions.
    • Good phone etiquette skills required.Computer Equipment and Software Requirements
      • Must be computer literate (E-mail, MS Office, etc.)Additional Preferred Qualifications
        • Associate?s degree or higherThe trucking company you want to grow with.

Keywords: Groendyke Transport, Enid , Technical Support Representative, IT / Software / Systems , Enid, Oklahoma

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